Return Policy

Return & Exchange Policy

We want to make returns and exchanges clear and simple for our customers in the United States.

Return Window
You may request a return or exchange within 7 days of the date you receive your order. After 7 days, we cannot accept return or exchange requests.

Eligibility
To qualify for a return or exchange:
1. Your request must be submitted within 7 days of delivery.
2. The item must be unused, unworn, and in the same condition you received it.
3. The item must be in its original packaging, including the box.
4. Your request must be approved by our team before you ship the item back.

Return Shipping Costs
- Change-of-mind returns: the customer pays the return shipping cost.
- Free returns: if the item arrived damaged, defective, or is not the item you ordered, return shipping is free once our team approves the request. Please contact us within 7 days of delivery and include clear photos.

How to Request a Return or Exchange
1. Contact us at [your support email] within 7 days of receiving your order.
2. Include your order number, the item, and the reason for the return or exchange (add photos if the item is damaged or incorrect).
3. We will review your request and reply within 24-48 hours.
4. If approved, we will email you the return address and instructions.
5. Ship the item back using a trackable service such as USPS and send us the tracking number.

Please do not send your return to the sender address shown on the original package. Wait for our return instructions first.

Refunds
- Once we receive and inspect your return, we will email you to confirm.
- Approved refunds are issued to your original payment method within [5-10] business days.
- Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges
If you request an exchange for a different size or style, it is subject to availability. If the item is unavailable, we will offer a refund instead.

Non-Returnable Items
Items that have been worn, used, washed, damaged by the customer, or returned without original packaging cannot be accepted.

Contact
Email: yzy285268@gmail.com
Phone: +1 262-648-4465
Address: 30 N Gould St, Ste R, Sheridan, WY 82801