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Frequently Asked Questions
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Returns and exchanges may be requested within 7 days of delivery. Items must meet the eligibility requirements outlined in our Return & Exchange Policy. Free returns are available only for approved quality-control errors or eligible product damage. Please review our full Return & Exchange Policy before submitting a request.
Product details, sizing information, available options, and included accessories are listed on each product page. If you have questions about a specific product before ordering, please contact our customer support team.
Yes. We offer domestic U.S. and international shipping. Shipping availability, rates, and estimated delivery times are provided during checkout and in our Shipping Policy.
Standard Economy: $7.99 - estimated transit time of 12–15 business days.
Express Shipping: $15.99 - estimated transit time of 6–12 business days.
Orders are processed within 2–5 business days before shipment. Business days do not include weekends or applicable holidays.
Orders are normally processed within 2–5 business days. Once your order ships, tracking information will be sent to the email address used during checkout.
Please check your spam or junk folder if you do not see the shipping confirmation email. You can use the tracking link provided to follow your shipment through the carrier.
Please contact us as soon as possible if you need to request a change.
Once an order has entered processing or shipment, we may be unable to change the shipping address, product, size, style, or other order details. Order changes and cancellations are not guaranteed after an order has been placed.
If you are planning a larger order, please contact our customer support team before placing the order. We can review your request and let you know whether any special pricing is available.
Tracking information may take some time to update after a shipping label is created.
Carrier tracking pages may temporarily display statuses such as “Label Created,” “Awaiting Item,” or “Estimated Delivery Date Pending.” Please continue checking the carrier's tracking page for the latest available information.
A shipping label may be created before the carrier completes its first physical scan of the package.
Tracking will normally update after the carrier receives and processes the shipment. If the status remains unchanged for an extended period, please contact us so we can review the order information.
Orders are normally processed within 2–5 business days.
Tracking information is emailed after the order ships. Please check your spam or junk folder as well as your main inbox.
If the processing period has passed and you still have not received tracking information, please contact our customer support team for assistance.